BBC Strata Management Pty Ltd provides expert Owners Corporation management.
We have over 25 years experience in Strata Management and specialise in offering a fast friendly service to small and medium sized residential and commercial properties. ’B.B.C’ stands for ‘Boutique’ Body Corporate. Our primary objective is to provide a Boutique Service to our Customers.
We use the same professional software system as the “Big City” firms, but without the huge overheads so that you get excellent service without the big price tag.
BBC Strata Management operates in Victoria.
Customer Service Charter
BBC stands for ‘Boutique Body Corporate’ and we deliberately chose that name because our priority is ‘Service’.
We are committed to providing our Clients with the best possible service as detailed in our Customer Service Charter below. We are committed to;
1. Fast & Friendly Follow-Up
- We treat all of our clients with respect and will provide a Fast & Friendly Follow-Up to all enquiries.
- We will reply to all calls and voice mail messages within 1 working day.
- We will reply to all emails & Faxes within 1 working day.
- We will reply to all written correspondence within 3 working days of receipt .
- We will personally inspect the property at least once a year.
- We will provide 24/7 Emergency Assistance.
2. Efficient & Effective Administration
There is a lot of Administration involved in running an Owners Corporation and we will manage all of the regulatory and day-to-day administration Efficiently & Effectively.
- We will arrange to have Work Orders sent within 1 working day of request.
- We will lodge all Insurance Claims within 2 working days of receiving a quote and provide regular updates regarding progress.
- We will organise the AGM and issue the Agenda and Financial Statement 3 weeks prior to the meeting.
- We will distribute Levy notices the first week of the month prior to the due date.
- We will pay all supplier invoices by the Due Date.
3. Protecting your Assets
It’s important to make sure that your property is safe, secure and protected both physically and financially.
- We will set an Annual Budget to keep your Owners Corporation Solvent
- We will obtain the most competitive Insurance Coverage for your Property to ensure your Assets are properly protected at all times.
- We will endeavour to make sure that your property is Safe and Secure at all times.